Frequently Asked Questions
COVID-19 & Flu Testing
What should I do if I have any test-related questions, including those about portal registration, login issues and tech support?
Please fill out our Contact Form or email us at [email protected]. We typically reply within 1-2 hours during normal business hours.
Who should get tested for the COVID-19 Virus?
This test is for those who are exhibiting symptoms of COVID-19 including the following: fever, cough, shortness of breath or difficulty breathing, chills, muscle pain, headache, sore throat, or new loss of taste or smell, or are believed to have been exposed to COVID-19 in the past 14 days. Testing may also be required prior to various medical procedures or travel restrictions.
When should you get tested for the COVID-19 Virus?
You should test for the COVID-19 virus when you have symptoms or believe you have been exposed to COVID-19 in the past 14 days.
When should you get tested for the Flu?
You should get tested for the flu when you have symptoms or if you believe you have been exposed to the flu within 14 days.
What is COVID-19 + flu testing?
COVID-19 and flu testing is a test completed with the same nasal swab. So you will be swabbed once and be tested for COVID-19 and influenza A&B (flu). Testing can help lead you to the right treatment.
While adding a flu test shouldn’t have additional costs, you should check with your health plan before scheduling a test.
Who should get tested for COVID-19 Antibodies?
This test is for those who are asymptomatic and who think they may have had the COVID-19 virus, or exposure to it, but have not experienced symptoms in at least 10 days.
What type of PCR test is this?
We perform a PCR Nasal Swab, which is a shallow minimally invasive anterior nares swab. The swab will only be inserted into the lower nostrils. (This is different than the invasive uncomfortable nasopharyngeal swab, which is needed to be inserted all the way into the cavity between the nose and mouth). If a patient is sensitive to even shallow minimally invasive anterior nares swabs, we can also offer a throat swab, please speak with the collection technician if this is the case.
How is the COVID-19 Antibody test sample collected?
The COVID-19 antibody test sample is collected through a simple painless blood draw.
Does a positive Antibody result mean that I am positive for the COVID-19 virus?
No, a positive result (“Detected”) means that your immune system has developed antibodies to combat the COVID-19 virus. It also means that you have been previously infected by the COVID-19 virus and that you may have some level of immunity to the COVID-19 virus.
How accurate is the antibody test?
Progressive Diagnostics offers an FDA EUA authorized antibody test with a sensitivity (true positive rate) of 100% and a specificity (true negative rate) of 97.4%.
How accurate is the COVID-19 PCR test?
Progressive Diagnostics offers an FDA EUA authorized PCR test with a sensitivity (true positive rate) of 98% and a specificity (true negative rate) of 99%.
How fast will I get my COVID-19 antibody test results?
The COVID-19 antibody test results are reported within 24 hours through a HIPAA compliant online portal.
FDA COVID-19 Patient Fact Sheets
The FDA COVID-19 Virus/PCR Patient Fact Sheet is available here.
The FDA COVID-19 Antibody Patient Fact Sheet is available here.
FDA COVID-19 Provider Fact Sheets
The SARS-CoV-2 IgG EUA HCP Fact Sheet is available here.
The SARS-CoV-2 IgM EUA HCP Fact Sheet is available here.
The EUA OPTI SARS Fact Sheet is available here.
The EUA DiaCarta Fact Sheet is available here.
Scheduling your Test
How can I book an appointment?
Click on the grey “SCHEDULE A TEST” button at the top right of our website, or click on the link: https://progressive-diagnostics.com/testing-centers/.
I noticed an error in my patient information in my account. Can I edit this myself?
When logged into your account click on the “My Account Settings” button located in the top right side of the page. From there you can edit your demographic information. Please do not forget to press the “Save” button when finished.
I have multiple accounts. Can I merge them?
Multiple accounts, whether all belonging to one patient, or accounts that have been setup for each member of a patient’s family, can be linked under one “parent” account. This must be done by a member of our PD Cares team. Please email our PD Cares team at [email protected], or call 888.503.8803, option 2. Please note that we can only link accounts once one account has been set up, but you do not need to create an account for every family member to link these accounts.
I am not able to log into my patient account?
To log in to your patient account you can click the blue “VIEW MY RESULTS” button at the top right of our website, or click on the link: https://pdportal.labnexus.net/portal/login.aspx.
If you forgot your password please type in your username, select forgot password, and answer the security questions to set up your new password.
If you forgot your username please email our PD Cares team at [email protected], or call 888.503.8803, option 2.
If you have been locked out of your account please email our PD Cares team at [email protected], or call 888.503.8803, option 2.
How do I create an account?
Click on the grey “CREATE ACCOUNT” button at the top right of our website, or click on the link: https://pdportal.labnexus.net/portal/registration.aspx.
Enter the registration code that was emailed to you together with setup instructions (from email [email protected]). Please be sure to check your spam folder.
How much does each COVID-19 test cost?
If I use insurance
The CARES Act ensures that testing is free (no copays, no patient balance). Progressive Diagnostics will bill all commercial insurance and government plans $120 per IgG & IgM antibody test. Patients may see this charge on an Explanation of Benefits (EOB), but they will not receive an invoice from Progressive Diagnostics while the test is covered by the CARES Act.
If I pay myself
The self-pay price for an Antibody test is $120 per IgG & IgM antibody test. The cash-pay option is not available in Darien or Stamford.
COVID-19 PCR Test
If I use insurance
The CARES Act ensures that testing is free (no copays, no patient balance). Progressive Diagnostics will bill all commercial insurance and government plans $150 (code U0004) and $25 (code U0005) for each COVID-19 PCR test. Patients may see this charge on an Explanation of Benefits, but they will not receive an invoice from Progressive Diagnostics while the tests are covered by the CARES Act.
If I am uninsured
The Federal Government is no longer paying for testing through HRSA. We will let you know if this policy changes. In the meantime, please visit one of our No Cost State testing sites (Stamford or Darien) where your test will be processed for no cost due to CT state funding. At all other sites, you would need to pay $150 for a test. You will need to enter your credit card information when you book your appointment and the payment is *non-refundable (*unless the test was not performed). The cash-pay option is not available in Darien or Stamford.
If I pay myself
The self-pay price for a COVID-19 PCR test is $150 per test. The cash-pay option is not available in Darien, Putnam or Stamford.
How do I pay for my COVID-19 test?
If you give us your insurance information we will charge your insurance for the COVID-19 test, and there are no copays. You will see this charge on an Explanation of Benefits, but you will not receive an invoice from the lab while the tests are covered by the CARES Act.
If you are an uninsured US citizen you should then enter “uninsured” when you book your appointment. The Federal Government is no longer paying for testing through HRSA. We will let you know if this policy changes. In the meantime, please visit one of our No Cost State testing sites (Stamford or Darien) where your test will be processed for no cost due to CT state funding. At all other sites, you would need to pay $150 for a test. You will need to enter your credit card information when you book your appointment and the payment is *non-refundable (*unless the test was not performed). The cash-pay option is not available in Darien or Stamford.
If you are not a US citizen, or if you prefer to pay cash for your test, the cost is $150 / PCR test, and $60 / Antibody test. You will need to enter your credit card information when you book your appointment and the payment is *non-refundable (*unless the test was not performed). The cash-pay option is not available in Darien or Stamford.
If you need your test solely for travel, and none of the other COVID-19 test reasons questions you are asked while booking your test apply to you, you will be asked to pay cash for your test. You may yourself, however, be able to send in the claim to your insurance company for reimbursement.
Why did I receive a bill, even though I gave you my insurance?
First, please make sure it is an invoice and not an Explanation of Benefits. There is no patient responsibility for COVID-19 tests. But if you still have questions or believe that you have received an invoice for your COVID-19 test, please call our billing department at: 888.403.7049, and we will be able to answer any questions you may have.
I received a check from my insurance company for the COVID-19 test. What should I do?
This check is a payment to the lab for the test performed, and should be mailed directly to:
35 Nutmeg Drive, Suite 303
Trumbull, CT 06611
Why are some testing sites covering uninsured patients and others are not?
Darien and Stamford are state supported. Due to the need for testing in these locations the state is supporting uninsured patients who test, but not all our locations are state supported.
Why am I not covered? I was covered previously under the CARES Act.
HRSA, or the Federal coverage for uninsured Covid-19 testing, is no longer funding Covid-19 testing. However, we do have two state supported locations in Stamford and Darien where you may test at no cost.
Why now, HRSA ran out of funding on March 22, 2022?
Progressive Diagnostics was hoping that the HRSA fund would reinstate and in the meantime, we covered all the uninsured testing costs ourselves. However, since it has not yet been reinstated, we now have to start charging for this testing.
Where can I go if I am uninsured? I cannot afford the testing.
Please visit our no cost state supported locations in Stamford and Darien. State supported locations are still no cost for patients who are uninsured.
How do I print my lab report?
Once your lab report is posted on your account, select the “two pages” icon on the left of the collection date. A pop-up window will appear with your results for you to print. If the pop-up window does not appear, please turn off pop-up blockers on your device. (See below how to turn off pop-up blockers).
Turn pop-ups off
- Click the Customize and control Google Chrome menu (the three horizontal bars in the upper right corner).
- Select Settings.
- Click the Show advanced settings… at the bottom.
- Under Privacy, click the Content Settings button.
- To disable the pop-up blocker check the Allow all sites to show pop-ups box.
- To enable pop-ups on specific sites, check Do not allow any site to show pop-ups (recommended) and click Exceptions and enter the URL(s).
What do my COVID-19 and Flu A/B Virus test results mean?
A “detected” result means you have an active viral infection and should immediately call your health care provider to share your results. Self-quarantine will help prevent the spread of the virus and protect those around you. If the results are “not detected, you do not currently have an active viral infection. It is however possible to have a very low level of the virus in the body even with a “not detected” test result.
How fast will I get my test results?
The COVID-19 and Flu A/B virus test results are reported within 24 hours when tested on a weekday through a HIPAA compliant online portal.
When can I register for the patient portal?
After you have taken the test you will receive a registration email with a unique registration code and link to create an account.
If you have tested in the same location previously you will not need to create a new account.
If you have tested with us previously but in a new location please reach out to link your accounts.
What is your lab’s turnaround time (TAT) for the COVID-19 tests?
If you test before 12 pm on a weekday you will have your results the same day, if you test after 12 pm on a weekday you will have your test results the next day. Our TAT is on average 24 hours for both the PCR and the antibody tests. Please note that TAT is not a guarantee, the wait times for lab results may be delayed due to an increase in testing demand and holiday closures.
Can I get my result within 72 hours for my flight/procedure/appointment where I need to show a negative PCR test?
Yes! However, do not wait until last minute. Although our average TAT for all tests is within 24 hours, we suggest taking your test 72 hours before your flight/procedure/appointment. This will leave a buffer just in case there is a need to rerun a test (a rare occurrence).
What certifications/credentials does your lab have?
Progressive Diagnostics is certified under the Clinical Laboratory Improvement Amendments of 1988 (CLIA), COLA and the State of Connecticut to perform high complexity laboratory tests. These certifications are also required by the FDA to perform a PCR test.