Frequently Asked Questions

When logged into your account click on the “My Account Settings” button located in the top right side of the page. From there you can edit your demographic information. Please do not forget to press the “Save” button when finished.

Multiple accounts, whether all belonging to one patient, or accounts that have been setup for each member of a patient’s family, can be linked under one “parent” account. This must be done by a member of our PD Cares team. Please email our PD Cares team at [email protected], or call 888.503.8803, option 2. Please note that we can only link accounts once one account has been set up, but you do not need to create an account for every family member to link these accounts.

To log in to your patient account you can click the blue “VIEW MY RESULTS” button at the top right of our website, or click on the link: https://pdportal.labnexus.net/portal/login.aspx.

If you forgot your password please type in your username, select forgot password, and answer the security questions to set up your new password.

If you forgot your username please email our PD Cares team at info@progressive-diagnostics, or call 888.503.8803, option 2.

If you have been locked out of your account please email our PD Cares team at info@progressive-diagnostics, or call 888.503.8803, option 2.

Click on the grey “CREATE ACCOUNT” button at the top right of our website, or click on the link: https://pdportal.labnexus.net/portal/registration.aspx.

Enter the registration code that was emailed to you together with setup instructions (from email [email protected]). Please be sure to check your spam folder.

Antibody Test

If I use insurance
The CARES Act ensures that testing is free (no copays, no patient balance). Progressive Diagnostics will bill all commercial insurance and government plans $120 per IgG & IgM antibody test. Patients may see this charge on an Explanation of Benefits (EOB), but they will not receive an invoice from Progressive Diagnostics while the test is covered by the CARES Act.

If I pay myself
The self-pay price for an Antibody test is $120 per IgG & IgM antibody test. The cash-pay option is not available in Darien or Stamford.

COVID-19 PCR Test

If I use insurance
The CARES Act ensures that testing is free (no copays, no patient balance). Progressive Diagnostics will bill all commercial insurance and government plans $150 (code U0004) and $25 (code U0005) for each COVID-19 PCR test. Patients may see this charge on an Explanation of Benefits, but they will not receive an invoice from Progressive Diagnostics while the tests are covered by the CARES Act.

If I am uninsured 
The Federal Government is no longer paying for testing through HRSA. We will let you know if this policy changes. In the meantime, please visit one of our No Cost State testing sites (Stamford or Darien) where your test will be processed for no cost due to CT state funding. At all other sites, you would need to pay $150 for a test. You will need to enter your credit card information when you book your appointment and the payment is *non-refundable (*unless the test was not performed). The cash-pay option is not available in Darien or Stamford.

If I pay myself
The self-pay price for a COVID-19 PCR test is $150 per test. The cash-pay option is not available in Darien, Putnam or Stamford.

If you give us your insurance information we will charge your insurance for the COVID-19 test, and there are no copays. You will see this charge on an Explanation of Benefits, but you will not receive an invoice from the lab while the tests are covered by the CARES Act.

If you are an uninsured US citizen you should then enter “uninsured” when you book your appointment. The Federal Government is no longer paying for testing through HRSA. We will let you know if this policy changes. In the meantime, please visit one of our No Cost State testing sites (Stamford or Darien) where your test will be processed for no cost due to CT state funding. At all other sites, you would need to pay $150 for a test. You will need to enter your credit card information when you book your appointment and the payment is *non-refundable (*unless the test was not performed). The cash-pay option is not available in Darien or Stamford. 

If you are not a US citizen, or if you prefer to pay cash for your test, the cost is $150 / PCR test, and $60 / Antibody test. You will need to enter your credit card information when you book your appointment and the payment is *non-refundable (*unless the test was not performed). The cash-pay option is not available in Darien or Stamford.

If you need your test solely for travel, and none of the other COVID-19 test reasons questions you are asked while booking your test apply to you, you will be asked to pay cash for your test. You may yourself, however, be able to send in the claim to your insurance company for reimbursement.

First, please make sure it is an invoice and not an Explanation of Benefits. There is no patient responsibility for COVID-19 tests. But if you still have questions or believe that you have received an invoice for your COVID-19 test, please call our billing department at: 888.403.7049, and we will be able to answer any questions you may have.

This check is a payment to the lab for the test performed, and should be mailed directly to:

Progressive Diagnostics
35 Nutmeg Drive, Suite 303
Trumbull, CT 06611

Darien and Stamford are state supported. Due to the need for testing in these locations the state is supporting uninsured patients who test, but not all our locations are state supported.

HRSA, or the Federal coverage for uninsured Covid-19 testing, is no longer funding Covid-19 testing. However, we do have two state supported locations in Stamford and Darien where you may test at no cost. 

Progressive Diagnostics was hoping that the HRSA fund would reinstate and in the meantime, we covered all the uninsured testing costs ourselves. However, since it has not yet been reinstated, we now have to start charging for this testing. 

Please visit our no cost state supported locations in Stamford and Darien. State supported locations are still no cost for patients who are uninsured. 

Once your lab report is posted on your account, select the “two pages” icon on the left of the collection date. A pop-up window will appear with your results for you to print. If the pop-up window does not appear, please turn off pop-up blockers on your device. (See below how to turn off pop-up blockers).

Turn pop-ups off

• Click the Customize and control Google Chrome menu (the three horizontal bars in the upper right corner).
• Select Settings.
• Click the Show advanced settings… at the bottom.
• Under Privacy, click the Content Settings button.
• To disable the pop-up blocker check the Allow all sites to show pop-ups box.
• To enable pop-ups on specific sites, check Do not allow any site to show pop-ups (recommended) and click Exceptions and enter the URL(s).

A “detected” result means you have an active viral infection and should immediately call your health care provider to share your results. Self-quarantine will help prevent the spread of the virus and protect those around you. If the results are “not detected, you do not currently have an active viral infection. It is however possible to have a very low level of the virus in the body even with a “not detected” test result.

The COVID-19 and Flu A/B virus test results are reported within 24 hours when tested on a weekday through a HIPAA compliant online portal.

After you have taken the test you will receive a registration email with a unique registration code and link to create an account. 

If you have tested in the same location previously you will not need to create a new account. 

If you have tested with us previously but in a new location please reach out to link your accounts. 

If you test before 12 pm on a weekday you will have your results the same day, if you test after 12 pm on a weekday you will have your test results the next day. Our TAT is on average 24 hours for both the PCR and the antibody tests. Please note that TAT is not a guarantee, the wait times for lab results may be delayed due to an increase in testing demand and holiday closures.

Yes! However, do not wait until last minute. Although our average TAT for all tests is within 24 hours, we suggest taking your test 72 hours before your flight/procedure/appointment. This will leave a buffer just in case there is a need to rerun a test (a rare occurrence).

Progressive Diagnostics is certified under the Clinical Laboratory Improvement Amendments of 1988 (CLIA), COLA and the State of Connecticut to perform high complexity laboratory tests. These certifications are also required by the FDA to perform a PCR test.